FAQ

Check in is at 2pm on day of arrival. Check out is 10am on day of departure. Please check with reception regarding early check ins and late check out availability.

Please contact park management regarding dog friendly sites and cabins. Click here for more information.

Yes, we do. But you will need to let us know in advance so we can arrange your access.

We do accept walk-ins, however, it is advisable to book in advance.

This will vary depending on the time of year you are looking to stay. Christmas period is a minimum 7 night stay across all 12 holiday parks. Easter and October long weekend is a minimum 4 night stay.

Each park offers either a seniors discount or seniors tariff, this can be confirmed with staff when booking. Please note that the senior's discount cannot be used in conjunction with any other special or discount.

Currently this is subject to park management's discretion.

All our holiday parks offer communal kitchen facilities for holiday park patrons.

Yes, we have both washing machine and dryer facilities available for holiday park patrons. Payment is via Eftops - please note, coins are no longer accepted.

We provide dump point facilities for holiday park patrons.

Linen is supplied for all beds in our cabins. The main bed is made up. All additional beds in the cabin have a pillow/pillow slip, doona (with cover), single sheet and bath towel provided.

Yes, our parks have limited Wi-Fi access, instructions are on the check in information.

Yes, we allow bikes and scooters in our parks, all riders must wear a helmet. No riding is permitted once the street lights turn on.

Yes, we sure do! Visit our membership page to find out more information.

Yes, the following parks are Big4 affiliates:

  • Holiday Haven Kangaroo Valley 
  • Holiday Haven Shoalhaven Heads
  • Holiday Haven Culburra Beach
  • Holiday Haven Swan Lake